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Frequently Asked Questions (FAQ)

Does HUBAL work on mobile devices?

Yes — the Dashboard, Email, and Financial Center are fully responsive. The 2D Canvas requires a keyboard and mouse and is only available on desktop. Gantt schedules have a simplified list view on mobile.

Is my data safe?

Data is stored in Firebase (Google Cloud), region europe-central2 (Warsaw). Access is protected by Firebase Security Rules and the organization's roles and permissions system. HUBAL is GDPR compliant and uses the KMS system for sensitive data.

How to restore a deleted task?

Open Project Center → Activity. Next to the „Deleted task…" entry there is a Restore task button — the task comes back exactly as it was before deletion and keeps its original identifier, so dependencies of other tasks and payments triggered by its completion are restored as well.

The activity history goes back 90 days — that is how long you have to undo a deletion. For tasks deleted earlier (or before this feature existed) you will see a note that no copy is available.

Why is the canvas icon gray?

A gray canvas icon next to a project means an empty canvas — no objects have been added yet. Click the icon to open an empty canvas and start working.

How to change the password?

You can do this in the Settings → Account module, or by clicking the Forgot password link on the login page.

The Alerts assistant does not suggest tasks from emails — what should I do?

Check that the mailbox is connected (Settings → Integrations → Mail; AI-powered mailboxes are on the HUBAL PRO plan). An administrator sets the sensitivity in Team → AI team → Alerts assistant → Sensitivity: in Quiet mode the assistant skips routine emails, and Task suggestions from email decides how often it suggests a task. You restore muted alerts in the Muted tab. Also check Mail → Settings → AI and your mail: in the AI sees only the mail I choose mode tasks come only from threads with the AI switch on, and in the AI does not see my mail mode — from none.

Does AI read all my email?

That is up to you. In Mail → Settings → AI and your mail you choose: AI sees all your mail, only the threads you turn on with the AI switch, or none. In every mode you hide a single thread with the switch, and a sender with the rule "AI never sees mail from…". Details: Mail and AI.

Where did the old "AI settings" go?

That tab no longer exists. The company's sector and specialization are in Settings → Account → Organization profile, alert sensitivity and skills in Team → AI team, and AI models in Settings → Subscription → AI models.

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Need additional help?

Click the Help icon () in the sidebar to restart the onboarding wizard or open this manual. In urgent cases, write to support@hubal-project.com.